What Happens if I Placed an Order and It Was Sent Back Due to Incorrect Address

Returns

What's your return policy?

If you're looking to return your order for whatever reason, we're here to help with no hassle! We offer free returns within 30 days of purchase. You can return your product for a refund to the original payment method if the product did not meet your expectations. The refund will be processed back to its original form of payment within 5-10 business days.

Clearance items are final sale and cannot be returned or exchanged.
Returned items must include identifying information and be returned in the original product packaging.
Returned items must have no visible signs of wear or use.
The shipping cost will not be refunded unless you were sent a wrong or damaged item.
A prepaid return label will not be provided unless the wrong item was sent, or the item was damaged in transit.
We do not process apparel exchanges. If the item you purchased doesn't fit, please return it for a refund. You may then place a new order for your desired size. For more information and RMA labels, please contact our Customer Service Team.

How do I return a product?

Log in to your Crunchyroll account and contact our Customer Service Team
Provide as much information as possible about the products you wish to return or exchange from your order.
Print the prepaid shipping label that you will receive by email.
Please note that a prepaid return label will not be provided unless the wrong item was sent, or the item was damaged in transit.
Send all items back to us using the label provided.

My product arrived damaged! What should I do?

Sorry collectors! We understand how disappointing it is to receive a damaged item - especially an item you have waited months for! Unfortunately, mistakes happen and products may get damaged during transit. In the event that this happens, please contact us with pictures of the damaged box or item and we will replace or issue a partial or full refund. Your satisfaction is our #1 priority!

What products are excluded from the return policy?

Digital goods such as memberships and gift cards can not be refunded. If there are any issues downloading the product or redeeming your license key, please contact: contactsupport@crunchyroll.com
Mystery Bundles are also not refundable. Please note that if you order multiple Mystery Bundles, you will receive duplicates.
Snacks and drinks.
Open DVDs and Blu-ray are not refundable.

What's your refund policy?

After an order is cancelled or a return is processed, your refund will be issued to its original form of payment.
Upon completion of your return, a refund will be processed within 1-5 business days.
After a refund has been processed, please allow 3-5 business days for Paypal refunds and 3-10 business days for all other payment methods.
We will notify you via email when your refund has been issued.
A full refund will be issued even if a Crunchyroll Store Digital Gift Card was used as full or partial payment on the order.
An order can be cancelled and immediately refunded if the package has not yet begun processing for shipment.
Once a package begins processing for shipment, it will have to be delivered to its destination and returned to Crunchyroll before a refund can be issued. Please contact our Customer Service Team for more detailed information.

Shipping

When should I place my order for the holidays?

The shipping industry has been uniquely impacted this year by a variety of factors. Because of this, we are recommending that orders be placed as early as possible to ensure delivery before the holidays. We are no longer able to guarantee that orders placed on or after today's date will arrive before the holidays. We are still trying our best to get your order to your door as soon as we can. Thank you for your patience.

What happens if my package is lost in transit?

If a package is shown as delivered but not received, please contact the carrier and then notify us.

If it is determined that the package is lost due to mis-delivery by the carrier, we will replace your order.

If the package is lost due to an incomplete, or incorrect address, we can not offer refunds or exchanges - all customers are responsible for ensuring that their shipping address is correct at the time of purchase. In the event that a package is returned to us, you will pay an additional shipping fee in order for the package to be sent out again.

If you find that your shipping address is incorrect, or that it has changed since you've last placed your order, please notify us with the order number and address.

Do you ship outside the United States?

Yes - we ship international! However, please note the following:

You will need to ensure that the item can be lawfully imported to your country.
Your package may be subject to additional fees such as import and customs fees. Import and customs fees are not included in the cost of your order. You are responsible for any import and customs fees incurred.
Your shipment will take longer to deliver as international shipments may be subject to customs clearance procedures. In rare cases, it may take 6-8 weeks to deliver.

Also, please note that we do not ship out to the following:

Any country in Asia
Argentina
Belarus
Bolivia
Brazil
Burma
Central African Republic
Chile
Colombia
Comoros
Costa Rica
Cote d'Ivoire
Crimea Ukraine
Cuba
Cyprus
Democratic Republic
Ecuador
El Salvador
Equatorial Guinea
Estonia
Ghana
Guatemala
Haiti
Honduras
Iran
Iraq
Kazakhstan
Kiribati
Kyrgyzstan
Lebanon
Liberia
Mayotte
Mexico
Myanmar
Naura
Nicaragua
Nigeria
Niue
Palestine
Palestinian Territories
Panama
Paraguay
Peru
Puerto Rico
Qatar
Russia
Sierra Leone
Solomon Island
Somalia
South Africa
South Sudan
St. Helena
Sudan
Syria
Tajikistan
Tokelau
Turkey
Turkmenistan
Tuvalu
Ukraine
Uruguay
Venezuela
Zimbabwe

When will my order ship?

Your order will be processed during normal business days (Monday - Friday, excluding holidays).

If an item is in stock, your order will be processed within 1 to 5 business days. The delivery time after processing will vary based on the shipping address. Currently, delivery times vary between 2 to 7 business days within the United States.

If an item is a pre-order, the pre-order will not ship until it's in stock. If you order multiple pre-orders with the same release date, the order will not be shipped until all items are in stock

Once an item ships, you will receive an email with the tracking information. In special circumstances, tracking numbers may not be available.

How do I get free shipping?

For shipping within the United States, o rders must total at least $100 before taxes, and digital membership purchases are excluded from the total.

If your order is $100 or more, please be sure to select the Free shipping option during checkout

Do you ship to P.O. Boxes?

Yes! Just make sure that the P.O box number is listed.

How do I change my address?

If you need to change your address for a pre-order that has not yet shipped, please contact customer service. Changing your address under "My Account" will not change the address attached to your pre-order, it will only affect future orders.

Will I receive my order in multiple packages?

It depends:

If you purchase a mix of pre-order and in-stock items, you will be sent multiple shipments.

If you purchase pre-orders with the same pre-order release date, you will be sent one shipment.

If you purchase in-stock items that are shipped from different warehouses, you will be sent multiple shipments.

Are there any countries you do not ship to?

Yes. We do not ship to the following:

Any country in Asia
Argentina
Belarus
Bolivia
Brazil
Burma
Central African Republic
Chile
Colombia
Comoros
Costa Rica
Cote d'Ivoire
Crimea Ukraine
Cuba
Cyprus
Democratic Republic
EcuadorEl Salvador
EquatorialGuinea
Estonia
Ghana
Guatemala
Haiti
Honduras
Iran
Iraq
Kazakhstan
Kiribati
Kyrgyzstan
Lebanon
Liberia
Mayotte
Mexico
Myanmar
Naura
Nicaragua
Nigeria
Niue
Palestine
Palestinian Territories
Panama
Paraguay
PeruPuerto Rico
Qatar
Russia
Sierra Leone
Solomon Island
Somalia
South Africa
SouthSudan
St.helena
Sudan
Syria
Tajikistan
Tokelau
Turkmenistan
Tuvalu
Ukraine
Uruguay
Venezuela
Zimbabwe

How are shipping prices calculated?

The cost of shipping can vary per product. If you are purchasing multiple items being shipped from multiple warehouses, you will be charged for each shipment. Shipping charges are calculated during checkout. You may add items to your cart, proceed to checkout, and enter your shipping address to see the cost of shipping for your order.

Pre-orders

Are pre-order release dates accurate?

We are in constant contact with our vendors to ensure that each release date is as accurate as possible. However, the dates listed are only an estimate. As such, the date may change due to reasons beyond our control. If the pre-order date does change, we will update the product listing and will do our best to notify all customers affected by the change. We also set up a monthlydelayed items list , where you can see all the pre-orders that have been delayed and state the new estimated ship date.

The release date on the product page has passed and I still haven't received my product! What happened?

It may take 3-5 days for our warehouse to pack and ship your order. If it has been more than 7 days since the release date, please contact us and we will reach out to the vendor to determine the status of the product.

When will you charge my credit card for preorders?

Your credit card will be charged at the time of purchase.

Can I cancel my pre-order?

Yes but it depends on the status.

If the item has not yet shipped, please contact us and we will cancel your pre-order and issue a full refund.

If your pre-order has been shipped or is in the shipping process we cannot cancel it, but you may contact customer service to start the return process.

My pre-order was canceled. What happened?

We do our best to fulfill every order. However, sometimes issues happen that causes the order to be unfulfillable. These reasons include but are not limited to: quantity limitations, manufacturer errors, inaccurate pricing, or fraud. When orders are canceled, you will be notified via email with the reason.

What happens if my order contains multiple pre-order products?

Orders containing multiple pre-order products will be shipped in separate packages according to the estimate pre-order date.

If you order multiple pre-order items with the same estimated release date, they will be shipped together in one package.

You will receive a shipping confirmation for each individual shipment.

What is your delayed item policy?

Preorder dates may change due to reasons beyond our control. If the pre-order date does change, we will update the product listing and will do our best to notify all customers affected by the change. We also set up a monthly delayed items list, where you can see all the pre-orders that have been delayed and state the new estimated ship date.

Orders

Why am I getting two order confirmations for older orders?

Unfortunately, pre-orders made before or on August 15th are attached to our legacy email provider therefore, you will receive an email from both our legacy and 'new' store and it does not indicate a duplicate order or duplicate charge. We are currently working on a fix for this issue!

Where can I find my orders placed before August 15th 2018?

Any orders that were placed before August 15th will be displayed under the section, "Order History" on your profile page on crunchyroll.com

All pre-orders that were placed before August 15th will be displayed under the section, "Order History" on store.crunchyroll.com

Can you gift-wrap my order?

Unfortunately, we don't offer any gift-wrapping services.

Do you charge sales tax?

Sale tax will be charged to orders originating or shipping to:

Arizona
Arkansas
California
Colorado
Connecticut
Florida
Hawaii
Iowa
Kentucky
Maine
Minnesota
Nebraska
New Mexico
North Carolina
Ohio
Pennsylvania
South Carolina
South Dakota
Tennessee
Texas
Vermont
Washington
Wisconsin

How many units can I buy?

Customers may purchase no more than 3 units of a specific clothing variant or figure.

Account and Rewards

I am an Ultimate Fan. Will I still get my premium discount on the new store?

Of course! And you will be saving even more on the new store:

5% off on most figures
50% off on Crunchyroll home video titles within the first week of release
10% off on everything else

(Discount excludes weekly deals, and sale items)

How do I create a Crunchyroll Store account?

To create an account, please click 'Log In' on the top right corner of the homepage. You will be directed to the account signup page on Crunchyroll.com. Please follow the prompts to complete the account creation process - it's free! Once completed please click 'Log In' again on store.crunchyroll.com

1.Click Login located in the upper right hand corner of shop.crunchyroll.com

2. You will automatically be directed to the log in page of crunchyroll.com

3. After entering your credentials, click "Log In" and you will be re-directed back to the Crunchyroll store.

4. That's it! You are now logged in!

Note that if you are logged in Crunchyroll.com, the Crunchyroll store login process is only 1-click. If you are logged out of Crunchyroll.com, you will need to repeat Steps 1-3 to log in back to the store.

How do I log out of my Crunchyroll store account?

Clicking "Sign Out" will only log you out of your Crunchyroll store account. To log out of both your store and Crunchyroll streaming account you will need to logout on the Crunchyroll.com/profile page as shown here:

1. Instead of clicking here:

You will need to go to www.crunchyroll.com and Log Out under the Profile section.

What are the benefits of having a Crunchyroll Ultimate Fan account?

You will have discounts on most store products and the ability to stream your favorite anime!

Why doesn't my first order coupon code work?

This coupon code has the following exclusions:

All items on sale
All Aniplex items
Membership Cards
Gift Cards

If your order doesn't contain the above, and you are a new customer, please contact customer service.

Can I still get my Ultimate Fan discount if I use the new customer discount code?

Unfortunately not. The new customer discount code can not be combined with any other discounts, including the premium membership discounts.

Blind Boxes

What is a blind box?

What Happens if I Placed an Order and It Was Sent Back Due to Incorrect Address

Source: https://store.crunchyroll.com/apps/help-center